Massachusetts Utility Companies
What utilities can I expect to pay when I rent in Boston?
Telephone Hookup Information
ELECTRIC SERVICES
- Eversource ElectricCustomer Service: Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving. 800-592-2000
Tech Center: Customer service for Business Customers. 800-340-9822
Hearing Impaired TTY Line: 800-322-8242
Credit & Collections - Residential Customers: 866-861-6225
Credit & Collections - Business Customers: 800-340-9822
Builders and Contractors: Includes installing new electric services, upgrading or moving a service, and temporary disconnection of a service. 888-633-3797
Streetlight Repairs: Voicemail Box 800-785-4837
Claims (Residential): Voicemail box. 844-685-4475
Claims (Business): Voicemail box. 866-678-2792
TELEVISION & INTERNET SERVICES
- COMCAST / XFINITY 1-800-934-6489
- Astound by RCN 1.800.427.8686
- Verizon 1.800.VERIZON
Click Here for Internet Access Information
TELEPHONE SERVICES
- Verizon 1 (800) 837-4966
GAS AND WATER SERVICES
Massachusetts Water Resources Authority - (617) 242-6000
- Boston Water & Sewer Commission:
Main Telephone: (617) 989-7000 (24 hour service)
Customer Service Department: (617) 989-7800
Collections Department: (617) 989-7070
Operations: (617) 989-7900
TTY: (617) 989-7780
- nationalgrid
Customer Service: 1-800-233-5325
Hearing Speech Impaired Customers: 711
Gas Emergency: 800-233-5325 or 911
Report an Outage: 1-800-465-1212
Credit/Collection Issues or Payment Arrangements: 800-233-5325
Credit/Debit Card Payments via Western Union: 1-888-849-4310
Claims (for damage to a customers property): 781-907-3930
Specialized Commercial Group: 1-800-322-3223
New Service, Gas pipe Installations & Natural Gas Conversions: 877-696-4743
Dig Safely: 1-888-DIG-SAFE (888-344-7233) Note: This is not a National Grid phone number.
- Eversource Gas
Customer Service:
Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving.
800-592-2000
Hearing Impaired TTY Line:
800-322-8242
Dig Safe:
888-344-7233
Gas Sales - Switching to gas heat:
866-678-2744
Credit & Collections (residential):
866-861-6225
Credit & Collections (business):
800-340-9822
Builders and Contractors:
866-633-3797
Claims:
Voicemail box.
844-685-4475
Government - Heat Related - Who to contact in case of heat emergency.
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