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CITIBANK
CREDIT CARDS: A MIXED BAG
Background
On June 16, 1812, City Bank of New York (now Citibank) opened
for business in New York City with an authorized capital of
US $2 million and paid-in capital of $800,000, under Samuel
Osgood as President. The Citibank credit card paid out its first
dividend the very next year, amidst pomp and splendour.
Since then, over a prolonged period of almost 200 years that
has witnessed both amazing and horrifying eras, Citibank
credit card has continued to grow and prosper. It changed
its name several times, becoming the popular The First National
City Bank of New York in 1955, only to drop the New York
suffix in 1962, finally settling in its present day avatar of
Citibank, N.A. (for National Association) in 1976. In a parallel
development in 1968, First National City Corporation (later
renamed Citicorp), a bank holding company, became the parent
of the First National City Bank. In 1998, all Citicorp divisions
like Citi Cards, CitiFinancial, CitiInsurance, Diners Club and
CitiCapital, among many others, merged with all divisions of
Travelers Group to form Citigroup Inc. Citigroup Inc. is todays
pre-eminent financial services company, with some 200 million
customer accounts in more than 100 countries. Citibank stands
out as a colossus under the Citigroup umbrella.
The concept
The
concept of using a Citibank
credit card for purchases was invented in 1887 by Edward
Bellamy. The credit card was the successor of a variety of merchant
credit schemes. It was first used in the1920s, in the United
States, specifically to sell fuel to a growing number of car
owners. The First National City Bank entered the credit card
business in 1965 and introduced its first credit card, the First
National City Charge Service, best known as the Everything
card, two years later. The "Everything" card was converted to
Master Charge (today's MasterCard) in 1969.
Plastic money
Plastic Money, another name for credit cards, became very
popular with growing rates of muggings and robberies. This allowed
spenders to stop carrying any big sum of money on themselves.
The credit card, as we know today, is a rectangular piece of
plastic embossed with details like the name and in certain cases,
the photograph of the card holder; the 16-digit individual card
number; confidential data stored in a magnetic strip on the
reverse in a similar manner to magnetic tape or a floppy disk
and a specific code number that is not embossed. Most credit
cards are the same shape and size, as specified by the international
ISO 7810 standard.
What a credit card actually is
A credit card system is a type of retail transaction settlement
and credit system, in which the card plays the central part,
where the issuer of the card lends money to the consumer. It
is different from a debit card in which, during every transaction,
the money from the users account is removed. It is also different
from a charge card, which requires the balance to be paid in
full each month, in that it allows consumers to 'revolve' their
balance, at the cost of having interest charged.
How citibank credit cards work
Normally, the first step should come from the applicant, but
in todays highly competitive era, Citibank approaches prospective
customers with attractive schemes and various types of cards.
If the user is interested, he/she applies for a card best suited
to the user. In the approval process, Citibank
credit card checks out the salary levels of applicants,
bank balances if possible, credentials and past record of defaults,
if any. It also checks the dates of birth, education levels
and other details available from Federal Data, particularly
criminal records. A user is issued a credit card after due clearance,
with which he or she will be able to make purchases from merchants
accepting that credit card up to a pre-established credit limit
which is based on the parameters stated earlier. This card is
then mailed to the applicant, separately from a unique 4-digit
numerical pin code. The pincode is to be memorised and then
destroyed, to prevent fraudulent use of the owners card.
When a purchase is made, the credit card user agrees to pay
the card issuer. Originally the user would indicate his/her
consent to pay, by signing a receipt with a record of the card
details and indicating the amount to be paid, but many merchants
now accept verbal authorizations via telephone and electronic
authorization using the Internet.
Exercise caution when using your card
An electronic scanner that is linked to a Citibank centre allows
vendors to run the card through a swishing device that reads
the magnetized strip of material on the card holding information,
to verify that the card is valid and the credit card holder
has sufficient credit to cover the purchase. Verification takes
a few seconds, without really affecting the time spent at the
counter. Other variations of verification systems are used by
vendors to determine if the user's account is valid and able
to accept the charge. It is possible that unscrupulous vendors
or their employees copy the confidential data on the card and
quickly exhaust the balance available on that card. This felony
is known as Phishing.
The billing cycle
At the end of each month, the credit card user is sent a statement
indicating the purchases undertaken with the card, and the total
amount owed. Normally, a 15 day
period is given to the cardholder to clear all dues. In a dubious
money-making scheme, the card holder is also given a minimum
amount of the bill to be paid by the due date. If the card holder
pays the minimum amount, interest is charged on the unpaid amount
at an uxorious rate of 2.95% per month, a startling 35.4% per
year! If payment is delayed, a late payment fee is added to
the next months bill. Citibank waives interest charges if the
balance is paid in full each month by the due date.
Citibank ATMs
Citibank provides a number of Automated Teller Machines for
the convenience of its cardholders. It normally installs them
at places where there is a lot of activity, like markets, shopping
malls and eateries. This is a smart move, as research has shown
that such ATMs disburse up to 40% more cash than others. It
is prudent to shield your pin code from prying eyes when withdrawing
cash from the ATM. Citibank charges a cash withdrawal fee and
interest at the above-mentioned Shylockian rate, so it is best
to avoid drawing cash from ATMs. Of course, there are occasions
when there are no alternatives.
Citibank has many loans to offer, but these should be avoided
as the rates are very much higher than prevailing bank rates.
Citibank provides special convenience checks to their customers
to use when paying with their card is not an option. Credit
is a powerful tool, but also a big responsibility. If a customer
uses credit improperly, it can lead to unmanageable debt and
financial crisis. Citibank provides a lot of assistance through
its easy to use website, www.citibank.com. It also runs call
centers to assist its clients in times of need or doubt. However,
be prepared to wait quite a while before your call is attended
to. If using a phone booth, keep several coins handy.
All said and done, if used wisely, Citibank Credit Cards are
a blessing which one must be grateful for.
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