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Business Telephone System


Business telephone system-buying a new system

Buying a new telephone system for your business is one of the most important purchase decisions that is taken by a business. The selection of the right telephone system for the business is very important as this can help the business come together and there would be no confusion in interacting either inside the business structure or with the clients.

It is very important for the business to choose the right phone system. Phones are the fastest means by which people can contact their clients and this should also be the fastest way in which the clients can reach the business. The phone system should be such that it can cover the needs of your company and also to handle the calls properly.

When you buy a telephone system for your business then there are a lot of things that should be taken into consideration.

The first is that you should look for the capacity in the phone system. The phone system should be such that it can fulfill your business requirements. When taking a business phone system you should look at the future growth of your organization and then select the phone accordingly. You should make sure that the phone you are using has compatibility with the equipment installed in your office like the headsets, fax machines, modems etc. Before you take a business phone system you should make sure that the phone has all the necessary features that you are looking for.

It is very important that before you buy the system you should know your requirements. When you know the type of features that you want in your system then you can easily decide on the system that you want. There are basically two main factors that would determine the size of the system that you want for your business.


the number of lines would indicate the outside lines that are being used by the company. These are also referred to as trunks.


most of the extensions would have the handsets. Any equipment that requires a phone line is termed as an extension. This would include modems; fax machines and credit card equipments.

It is suggested that you make a list of all the extension and the lines that you might need for your new phone system. When deciding on this fact you should keep in mind that there are many users that would need more than one line. Besides this when you plan to take a new phone system you should consider the future expansion of your company. You should consider the extra requirements that can arise in the near future. Even if the system that you are using presently is handling the calls efficiently this would not mean that the same system would be effective in the future also.

It is very important that a good business phone system would be able to handle the calls effectively even on expansion. Besides this you should also enquire about the cost of the system. It is very important that when you choose a new system you should choose a system that would allow you proper expansion of the business.

The KSU-Less systems:

the KSU-less systems are usually preferable to companies that have lesser number of employees maybe ten or less than that and would require only ten or lesser extensions. This does not mean that companies that require less than 10 connections can go in for the KSU-Less system. It also depends on the type of features that are required by the company. This may mean that you might require a feature that would be available only with PBX or a Key Phone system and not with the KSU-Less system. As these systems are less expensive they are usually sold and installed by the telecom vendors. With this system it would mean that you would not only shop yourself but also do the installation and the support yourself. Besides this the KSU-Less system is prone to cross talks. This would make the conversations of other people being tapped.

Private Branch Exchange (PBX) systems:

in case your business requires more than forty extensions then you would require and advanced form of phone system. For these systems the PBX is the solution. Earlier these systems used to be expensive but now the rates have come down considerably. These systems were used earlier by large organizations but these days even the smaller organizations are using it. The PBX system can be easily fit on a desktop. These compact phone systems would come with features that are standard. Depending on the programmability you would have to pay a premium for the PBX system.

Key Systems:

the key phone systems are the most typical systems that are used in businesses that require more connections. This phone system would typically use a central control that is called as the Key System Unit (KSU) that would provide the features and the functions that are usually not available with ordinary phones. With the help of this system on extension can call the other in house extension and would prevent any other user from taking the phone line that would already be in use. The key systems come as standard and with most of the features that any business would require. But in some of the cases these systems are less flexible than the PBX phone system.

It is very important to find a good dealer for your new business phone system. These systems would form a very important part of your company and hence it is very important that you look for the right dealer.

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