Utilities

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ELECTRIC SERVICES

NSTAR Electric
Customer Service:
Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving. 800-592-2000
Tech Center: Customer service for Business Customers. 800-340-9822
Hearing Impaired TTY Line: 800-322-8242
Shareholder/Investor Services: 781-441-8338
Credit - Residential Customers: 866-861-6225
Credit - Business Customers: 800-340-9822
New Construction - Electric: Includes installing new electric services, upgrading or moving a service, and temporary disconnection of a service. 888-633-3797
Account Executives and Customer Service Engineers: A list of representatives specifically for Commercial and Industrial customers.
Streetlight Repairs: Voicemail Box 800-785-4837
Energy Efficiency - Residential: 781-441-8720
Energy Efficiency - Business: 781-441-8592
Energy Efficiency - Cape Cod Residential & Business: Administered by the Cape Light Compact. 800-797-6699
Status of Residential Assistance Rate Application: 800-566-2080
Claims: Voicemail box. 866-678-2792

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TELEVISION SERVICES

  • Comcast 1-(888)-comcast

  • RCN (800) RING-RCN (800-746-4726)

    TELEPHONE SERVICES

     

    Verizon

    (617) 555-1611

    Click Here for Internet Access Information

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    GAS AND WATER SERVICES

    Massachusetts Water Resources Authority - (617) 242-6000

    Boston Water & Sewer Commission:
    Main Telephone: (617) 989-7000 (24 hour service)
    Customer Service Department: (617) 989-7800
    Collections Department: (617) 989-7070
    Liens Department: (617) 989-7000
    Community Services Department: (617) 989-7000

    National Grid
    Customer Service (For Existing Customers):
    800-233-5325
    Hearing Speech Impaired Customers: 711
    Claims (for damage to a customers property): 781-907-3930
    Credit/Collection Issues or Payment Arrangements: 800-233-5325
    Sales (Customers wanting to establish gas service): 877-696-4743
    New Service Installation Requests: 877-696-4743 (MyNgrid)
    Dig Safely: 1-888-DIG-SAFE (888-344-7233) Note: This is not a National Grid phone number.
    Customers in the process of having gas service installed: 877-539-2427 (Customer Care #)

    NSTAR Gas
    Customer Service:
    Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving. 800-592-2000
    Tech Center: Customer service for Business Customers. 800-340-9822
    Hearing Impaired TTY Line: 800-322-8242
    Shareholder/Investor Services: 781-441-8338
    Dig Safe: 888-344-7233
    Gas Sales:: 866-678-2744
    Credit - Residential Customers: 866-861-6225
    Credit - Business Customers: 800-340-9822
    New Construction - Gas: Includes installing new gas service, as well as sales of gas Home Heating Protection Plans. 866-678-2744
    Account Executives and Customer Service Engineers: A list of representatives specifically for Commercial and Industrial customers.
    Energy Efficiency - Residential: 781-441-8720
    Energy Efficiency - Business: 781-441-8592
    Energy Efficiency - Cape Cod Residential & Business: Administered by the Cape Light Compact. 800-797-6699
    Status of Residential Assistance Rate Application: 800-566-2080
    Claims: Voicemail box. 866-678-2792

    Government - Heat Related

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